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SHIPPING AT BUYER’S RISK
We understand how difficult it can be to find good quality parts at affordable prices. Our goal is to offer reliable parts at a price everyone can afford. We send out hundreds of parts every week through various courier companies. Unfortunately these companies do not offer freight insurance on our larger panel product range (such as bonnets). The complete list of items sent at buyer’s risk is below.
Please note that with this product range we do offer shipping, however, these items are sent at buyer’s risk. Therefore, if you have ordered one of these panels and it sustains any damage during transit the onus falls onto the buyer. Obviously we are supplying a brand-new product and we intend for the product to arrive in the same condition it leaves our distribution centre – in a perfect, untouched condition. We have various procedures in place for checking, packing and wrapping these items to ensure there is minimal risk of damage occurring during transit, however, damage can still occur. We endeavour to be as transparent as possible with our customers to ensure they are aware there is always a risk of damage occurring during transit and, if damage does occur, the liability falls onto the buyer.
DISPATCH
Items are generally dispatched within 1-2 business days after payment is cleared however, please allow approximately 7- 10 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Courier providers (not Australia Post) normally contact the buyer prior to the delivery day.
Any changes to address after checkout will not be considered as valid.
ABP Auto Body Parts is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that PO Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky.
Where goods are sent through Australia Post, the buyer may receive a card in their letterbox indicating their item is available for pickup from their local post office.
A redelivery fee will be charged to buyers for items that are undeliverable and/or returned to AGR due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.