POLICY 

At ABP Auto Body Parts, it is our mission to sell quality items at the best prices, backed by timely shipping and unbeatable service. All our items meet the South African standards for quality, are fit for purpose and match their description. 

In line with the South African Consumer Law, we will work with you to resolve any issue(s) to the satisfaction of both parties. 

Customers are assumed to agree with full terms and conditions when buying on ABP Auto Body Parts. And, while all care is given, any errors or omissions in the product listing are unintentional.

30 DAY RETURN PERIOD 

If for any reason you have changed your mind following a purchase, or you have ordered the incorrect part, we’re happy to work with you to return the item. To qualify for this offer, it is important to follow the guidelines below:

• We must be notified within 30 days of you receiving the item and that you intend to return it. The item must then be returned within 7 days following this notification*. *See RETURNING ITEMS.
• The item must be returned in original re-saleable condition with all tags, labels and packaging in tact (ready to be put back on the shelf).
• The item/s are not opened, used, worn or damaged, and are in perfect condition when we receive them. 
• That you do not stick or write anything on the item itself or its packaging. You may be required to wrap the item and attach postage stickers and any labels to the outer packaging you supplied.
• The item is securely packed to ensure it is returned to us in original and pristine condition.
• Handling fees will apply when returning: Buyer will pay return postage unless otherwise stated or if part is damaged or incorrect item was sent. The return postage will be deducted from the total refund provided if we ABP Auto Body Parts organise return freight or if the buyer pays for return delivery then ABP Auto Body Parts will give complete refund for part only.
• If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
  **Ensure you read the RETURNING ITEMS information below prior to returning any product.**
• Our goods come with guarantees that cannot be excluded under the South African Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

DAMAGED OR FAULTY PRODUCT

Should your item not function on arrival you are entitled to return the product to us for a full refund or replacement product (unless otherwise stated). The item needs to be returned and inspected prior to any refund being processed. The outcome of the inspection will take no longer than 5 business days from the date the item is received by our service department.

• ABP Auto Body Parts can provide details allowing the return of the item at no cost to the customer (where freight costs apply).
• If a part supplied by ABP Auto Body Parts has been identified as Faulty or Damaged, this is covered under a Parts Only Warranty. Any outside labour costs incurred, external damages outside of the product or subsidiary parts will not be covered under warranty. 
• Where the customer has contributed to the failure, or been misleading in their description of their issues, ABP Auto Body Parts may withhold a portion or all of the refund. If the warranty claim is rejected, the item is to be returned to the customer at the customer’s expense. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to ABP Auto Body Parts within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.
• Where money is owed to ABP Auto Body Parts for repairs and/or postage, ABP Auto Body Parts is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.

**Ensure you read the RETURNING ITEMS information below prior to returning any product.**

REFUNDS, REPAIRS AND SERVICE

Until the nature of any fault is determined, the resolution ABP Auto Body Parts can offer may vary. Where necessary, the item may need to be returned to determine fault/issue (see RETURNING ITEMS below regarding freight costs).

• Once the fault/issue is clarified, ABP Auto Body Parts may offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
• Where replacement is not possible, any refund offered may be less than the sale price, depending upon any contribution the owner may have made to the fault/failing.
• Where the customer has contributed to the failure, or been misleading in their description of their issues, ABP Auto Body Parts may not accept the warranty claim. If the warranty claim is rejected, the item is to be returned to the customer at the customer cost. Freight cost not to exceed original freight cost. Where item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment to be made to ABP Auto Body Parts within 14 days of being notified of warranty rejection. Storage fees to apply beyond this time.
• Where money is owed to ABP Auto Body Parts for replacement and postage due to incorrect fitting of product, ABP Auto Body Parts is entitled to hold onto the item until payment is made. Storage fees to apply beyond 14 days at 5% of the original product cost until the credit expires.
• The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by ABP Auto Body Parts service.
• At no time is ABP Auto Body Parts liable to pay any labour cost to fitting or re-fitting of a faulty product.
• If a part has been incorrectly purchased or incorrectly sent ABP Auto Body Parts will work with the customer and the costs of the order will be covered by whoever is at fault. If ABP Auto Body Parts is responsible for sending the incorrect item we will work with the customer to either exchange it for the correct part or organise a refund for the order amount only. At no time is ABP Auto Body Parts liable to pay any additional labour costs incurred or subsidiary parts associated
• If the part has been altered in any way to its original state the warranty, return or exchange may be void 

**Ensure you read the RETURNING ITEMS information below prior to returning any product.** 

RETURNING ITEMS

If for any of the above reasons you are required to return an item, the following steps need to be followed:

• Email info@abpautobody.co.za stating your order number, the item/s you wish to return, and the reason for the return.
• Our customer service department will review your email and, if applicable, issue you a return authorisation (invoice) number which must be included on the address label. All other relevant information will be sent to you at this time.
• ABP Auto Body Parts will not accept the return of any item/s without an RMA attached.

To enable ABP Auto Body Parts to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase.

PAYMENT

To ensure a smooth transaction, please follow the payment instructions laid out in the checkout. If you are new to the website and unsure how to purchase, please send us a message on whatsapp and our customer service team will be happy to assist. 

We accept payments through credit card, Yoco or bank deposit. Once your payment has cleared, we will ship your item within 1-2 business days. ABP Auto Body Parts is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout. 

Some of our items sell with varying freight costs. Simply enter your postcode into the postage calculator on most listings to determine the cost to your area. You will receive an automated email following your purchase which outlines the simple instructions to forward the additional postage costs.